Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação
How to Install a NAM Unified CVP PG
You must install and configure at least one Unified CVP PG for your hosted system.
You need the following information:
•
Peripheral Gateway DMP Configuration ID, which you specify during Router setup
•
Peripheral Gateway Logical Controller ID, which you specify during Peripheral Gateway
configuration
configuration
Step 1
On the machine to be used as the NAM PG, run Peripheral Gateway Setup.
Step 2
Click Add in the Instance Components section and select Peripheral Gateway from the
ICM/CCE/CCH Component Selection window.
ICM/CCE/CCH Component Selection window.
The Peripheral Gateway Properties window displays.
Step 3
Leave Auto Start at System Startup unchecked. The server might need to be rebooted a number
of times during installation, and problems could occur if the node starts before Service Releases
and/or databases are applied.
of times during installation, and problems could occur if the node starts before Service Releases
and/or databases are applied.
Step 4
Specify whether the PG is part of a duplexed pair.
Step 5
In the ID field, select the PG device identifier (as enabled in the CallRouter’s DMP Configuration
dialog) from the pull-down menu.
dialog) from the pull-down menu.
Note: Each logical PG must have a unique device assignment at the CallRouter. (If a PG is
duplexed, both physical machines use the same device assignment.) To add another logical PG,
you must enable another PG device for the CallRouter. For example, if you checked only box
number 1 during the CallRouter setup, then you must select the ID PG1 from the drop-down
list.
duplexed, both physical machines use the same device assignment.) To add another logical PG,
you must enable another PG device for the CallRouter. For example, if you checked only box
number 1 during the CallRouter setup, then you must select the ID PG1 from the drop-down
list.
Step 6
If the PG is duplexed, specify whether you are installing Side A or Side B. If the PG is simplexed,
select Side A.
select Side A.
Step 7
In the Client Type Selection area, select the type of Peripheral Gateway you want to add. Use
the Add and Remove buttons to select or de-select PG types. You can install one PG type and
one VRU PG at the same time.
the Add and Remove buttons to select or de-select PG types. You can install one PG type and
one VRU PG at the same time.
Note: For an Unified CVP PG you must select VRU as one of the client types.
Step 8
Click Next.
The Peripheral Gateway Component Properties window displays.
Step 9
In the Peripheral Gateway Configuration section of the window, enter the Logical Controller
ID from the Logical_Interface_Controller record for the PG.
ID from the Logical_Interface_Controller record for the PG.
Setup and Configuration Guide for Cisco Unified Contact Center Hosted Release 9.0(1)
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Chapter 5: NAM Installation and Configuration for Cisco Unified Contact Center Hosted
Installing NAM Cisco Unified Customer Voice Portal PG