Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

Following are some guidelines to consider when you install CTI OS Server.

CTI OS is typically installed in a duplex configuration. Two CTI OS servers installed on separate
systems work in parallel to provide redundancy. Installing only one CTI OS server would prevent
failover recovery by client systems. Refer to the Startup, Shutdown, and Failover discussions
in the 

 (http://www.cisco.com/en/US/products/sw/custcosw/ps14/

tsd_products_support_series_home.html) for more information on CTI OS failover.

CTI OS must be installed on the same server on which the PG/CG is installed, then you can
start the CTI OS Service.

Ensure that your CTI OS system meets the minimum hardware and software requirements, as
listed in the 

 (http://www.cisco.com/en/US/products/sw/

custcosw/ps5053/tsd_products_support_series_home.html).

How to Install the CTI OS Server

The CTI OS Server must be installed on the same system where the PG and CG are installed.

If you are performing a new install of the CTI OS Server altogether, perform the following
steps.

Note: For instructions on upgrading the CTI OS Server from a previous version, refer to the

 (http://www.cisco.com/en/US/products/sw/custcosw/ps14/

tsd_products_support_series_home.html).

Run the PG Setup tool (accessed from the Unified CCE Tools folder) to install the CTI OS
Server.

Click Yes on the Software License Agreement window.

The CTI OS Instance list dialog displays.

In the CTI OS Instance List section, click Add.

The Add CTI OS Instance dialog displays.

Specify an Instance Name value by selecting the correct ICM instance name that has already
been configured for this instance of CTI OS, and click OK.

The CTI OS Instance list dialog redisplays, displaying the new Instance Name.

In the CTI OS Server List section, click Add.

The Add CTI OS Server Instance dialog displays.

If you are installing CTI OS Server for the first time, a dialog displays. Accept the default
installation drive or select another drive from the pulldown list and click OK.

Setup and Configuration Guide for Cisco Unified Contact Center Hosted Release 9.0(1)