Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

How to Start CTI OS Service After Installation

The CTI OS Server runs as a service on the host Windows Server 2008 R2 (SP1) computer.
The Unified CCE Service Control application is an interface into the Windows platform’s service
control manager, which start and stops services.

To start, stop, or cycle the processes in the CTI OS Server, use the appropriate tabs from the
Unified CCE Service Control window.

Use the following procedure to start the CTI OS Service:

On the CTI OS Server machine, open Unified CCE Service Control.

Select CTI OS Service.

Click Start.

When the CTI OS service starts, it launches processes listed in the following table. Some of
these processes open and run in console windows. These windows can be minimized, but cannot
be closed. Closing the console window in which a process is running forces a restart of that
process.

Yes

The main CTI OS Server process. This process manages all CTI OS
objects and listens for and manages client connections

CtiosServerNode

No

The ICM NodeManager (fault tolerance manager). Each ICM service
is started by NodeManager, and NodeManager restarts any abnormally
terminated processes.

NM

No

The ICM NodeManagerManager (system fault tolerance). Each ICM
Node (that is, CTI OS) starts up a NMM process to handle system-level

NMM

faults. In the event of a unrecoverable system fault, NMM will restart
the host computer.

CTI OS Failover

The CTI OS Server is a fault-tolerant server. The server processes are managed by a fault
tolerance/recovery platform called NodeManager. NodeManager creates and monitors each
process running as part of the CTI OS service, and automatically restarts abnormally terminated
processes.

For more information about CTI OS Failover, see the 

 (http://www.cisco.com/en/US/

products/sw/custcosw/ps14/tsd_products_support_series_home.html).

Setup and Configuration Guide for Cisco Unified Contact Center Hosted Release 9.0(1)