Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

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CICM instance distributor on the NAM

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CICM instance distributor on the Customer AW

Each CICM domain must have a two-way trust relationship with the NAM domain and a two-way
trust relationship with each customer domain that it serves.

For more information, refer to the 

 (http://www.cisco.com/en/US/products/sw/custcosw/

ps1001/prod_technical_reference_list.html).

Validating Real-Time Clients

To prevent unauthorized access to real-time data, you can configure Unified ICM’s Real-Time
Server process to validate each connection. This ensures that only expected clients receive the
real-time data.

To set up this validation, you must edit the Windows Registry on the CallRouter machine.
Locate the customer’s subtree under the registry tree 

. The customer’s subtree contains either a RouterA or RouterB tree.

Under that tree locate RealTimeServer\CurrentVersion\Clients.

Figure 20: Registry Editor on CallRouter

To allow access for a specific machine or subnet, you must specify an IP address (IP00, IP01,
IP02, etc.) and a corresponding mask (IP00Mask, IP01Mask, IP02Mask, etc.). The IP address

Setup and Configuration Guide for Cisco Unified Contact Center Hosted Release 9.0(1)