Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

Provides the specific steps necessary to
perform the following database tasks:

•

How to create a Unified ICM
database for the Technology Refresh
Restore Process

•

How to set the Logger or HDS
database data file size for maximum
growth using SQL Server
Management Studio

•

How to determine the size of a
Unified ICM Database

•

How to set the tempdb database size

Provides upgrade checklists for
Technology Refresh (TR) and Common
Ground (CG) upgrades.

Discusses post-upgrade test plan
development. This includes application,

Part 3: Post-upgrade Testing

system integrity, process, redundancy,
alarm, historical reporting, and Internet
Script Editor testing.

Additionally, this chapter discusses how
to set the Unified ICM services to
automatically start, how to run
post-upgrade tests, and how to validate
scripts.

Related documentation

Documentation for Cisco Unified ICM/Contact Center Enterprise & Hosted, as well as related
documentation, is accessible from Cisco.com at: 

Related documentation includes the documentation sets for Cisco CTI Object Server (CTI OS),
Cisco Agent Desktop (CAD), Cisco Agent Desktop Browser Edition (CAD-BE), Cisco Unified
Contact Center Management Portal, Cisco Unified Customer Voice Portal (CVP), Cisco Unified
IP IVR, Cisco Unified Intelligence Center. The following list provides more information.

•

For documentation for the Cisco Unified Contact Center products mentioned above, go to

, click Voice and Unified

Communications> Customer Collaboration>Cisco Unified Contact Center Products or
Cisco Unified Voice Self-Service Products, then click the product or option you are interested
in.

Upgrade Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 9.0(1)