Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

Unified ICM/Contact Center upgrade planning

This chapter provides helpful planning information before you begin a Unified ICM/Contact
Center upgrade.

Note: You cannot run the Unified ICM/Unified CCE/Unified CCH Installer remotely. You
must either install the installer from a local DVD drive, or copy the installer to the local machine.

Upgrade planning

When planning to upgrade your Unified ICM/Contact Center system, you must prepare the
following:

•

Pre-upgrade testing

•

Network inventory

•

Data backup plan

•

Congestion Control plan

•

Network configuration backup

•

Default routing plan

•

Test plan

•

Detailed schedule of upgrade activities

•

Definition of upgrade steps

•

Post-upgrade test definition

•

Stakeholder notification

Upgrade Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 9.0(1)