Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

Stakeholder notification

The following Unified ICM/Contact Center associated personnel from the following organizations
must be notified of all upgrade activities and schedules:

•

Cisco Technical Assistance Center (TAC)

•

Local Cisco representatives:

–

Account Manager

–

Partner

–

Support Engineer

•

ACD and VRU Vendors

•

Customer Operations and Emergency Management Center

Related documents

When planning Unified ICM/Contact Center system upgrades, familiarize yourself with Cisco
Unified Intelligent Contact Management (Unified ICM) documentation.

Review and have the following documents available when performing a Unified
ICM/ContactCenter system upgrade to 9.0(1):

•

 (http://www.cisco.com/

en/US/products/sw/custcosw/ps1001/tsd_products_support_series_home.html)

Note: Carefully scrutinize the documentation set to ensure you understand the impact of the
upgrade process on essential functionality.

•

Upgrade Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 9.0(1)