Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

Set up hardware

Technology Refresh hardware upgrade prerequisites

Before undertaking a Technology Refresh upgrade, it's important that the newly deployed servers
be installed.

The Administration Client does not support Technology Refresh. You must do a fresh install
when moving to new hardware.

The Active Directory environment (whether corporate or dedicated to the Unified ICM/Contact
Center applications) must be configured/staged. The Windows Firewall configuration scripts
must be deployed before the Unified ICM/Contact Center servers can accept network connections.

Note: See the guidelines outlined in the 

 (http://www.cisco.com/en/US/products/sw/custcosw/

ps1001/prod_installation_guides_list.html).

Before performing a Technology Refresh upgrade on a Unified ICM/Contact Center node, see
the Cisco Unified ICM/Contact Center 9.0(1) Enterprise and Hosted Hardware and System
Software Specification (Bill of Materials) for compliant hardware and software. You must have
the following software installed:

•

Retail version of Microsoft Windows Server 2008 R2 including the latest supported service
pack.

•

For Windows Server 2008 R2 systems: SQL Server 2008 Service Pack 1 including latest
supported Maintenance Release and required patches for the Unified ICM/Contact Center
nodes which require SQL (Logger, HDS, Administration & Data Server).

•

PC Anywhere, Virus scanning, and any other required or desired supported third-party
software.

Upgrade Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 9.0(1)