Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

If a mass storage controller (such as a SCSI, RAID, or Fibre Channel adapter) is used for the
server hard disk(s), confirm that it is compatible with products in the Windows Server 2008
family. If the controller is compatible with products in the Windows Server 2008 family, but
the manufacturer has supplied a separate driver file for use with your operating system, obtain
the file (on a floppy disk) before running the Windows 2008 setup. During the early part of
Setup, a line at the bottom of the screen prompts you to press F6. Further prompts guide you
to supply the driver file to Setup so that it can gain access to the mass storage controller.

If you are not sure whether you must obtain a separate driver file from the manufacturer of your
mass storage controller, you can try running Setup. If the controller is not supported by the
driver files on the Setup CD, and therefore requires a driver file supplied by the hardware
manufacturer, Setup stops and displays a message saying that no disk devices can be found, or
displays an incomplete list of controllers. After you obtain the necessary driver file, restart
Setup, and press F6 when prompted.

Regardless of whether you run a pre-installation compatibility check, Setup checks hardware
and software compatibility at the beginning of an upgrade or new installation and displays a
report if there are incompatibilities.

For more information about Windows 2008, see 

 (http://

www.microsoft.com/windowsserver2008/en/us/support.aspx ) or the online 

 (http://www.microsoft.com/windowsserver2008/

en/us/product-documentation.aspx).

Active Directory considerations for Common Ground upgrades

Note: Release 9.0(1) supports Windows Server 2008 R2 Active Directory controllers. Steps in
this document for configuring Active Directory relate to Windows Server 2008.R2 Consult the
Microsoft documentation for Windows Server 2008 for details on Windows Server 2008 Domain
Controller configuration.

Once all domain controllers are running on Windows Server 2008 R2, you can raise the Domain
and Forest Functionality to Windows Server 2008 R2 as follows:

1. Open the Active Directory Domains and Trusts.

2. Right-click the domain for which you want to raise functionality.

3. Click Raise Domain Functional Level.

Uninstalling SQL Server 2005 32 bit and Installing SQL Server 2008 64 bit - Common Ground
Upgrades Only

Note: Upgrading a SQL Server 2005 32 bit to SQL server 2008 64 bit is not supported.

To migrate from SQL Server 2005 to SQL Server 2008, complete the following steps:

Upgrade Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 9.0(1)