Cisco Cisco IP Contact Center Release 4.6.1 Folheto
10-13
Cisco Unified Contact Center Enterprise 7.5 SRND
Chapter 10 Sizing Unified CCE Components and Servers
Sizing Considerations for Unified CCE
Table 10-3
Sizing Effects Due to Number of Skill Groups per Agent
System
Generic PG Limits
Avg SG/Agent
Max Agent
Per System
Per System
Max
Agent Per
PG
Agent Per
PG
Max Skill
Groups Per
PG
Groups Per
PG
Max VRU
Ports Per PG
Ports Per PG
Max VRU
PIMs Per PG
PIMs Per PG
5
8,000
2,000
1300
1000
5
6
8,000
1,966
1300
1000
5
7
8,000
1,933
1300
1000
5
8
8,000
1,899
1300
1000
5
9
8,000
1,865
1300
1000
5
10
8,000
1,832
1300
1000
5
11
7,852
1,798
1300
1000
5
12
7,704
1,764
1300
1000
5
13
7,555
1,731
1300
1000
5
14
7,407
1,697
1300
1000
5
15
7,259
1,663
1300
1000
5
16
7,111
1,629
1300
1000
5
17
6,963
1,596
1300
1000
5
18
6,814
1,562
1300
1000
5
19
6,666
1,528
1300
1000
5
20
6,518
1,495
1300
1000
5
21
6,370
1,461
1300
1000
5
22
6,222
1,427
1300
1000
5
23
6,073
1,394
1300
1000
5
24
5,925
1,360
1300
1000
5
25
5,777
1,326
1300
1000
5
26
5,629
1,293
1300
1000
5
27
5,481
1,259
1300
1000
5
28
5,332
1,225
1300
1000
5
29
5,184
1,192
1300
1000
5
30
5,036
1,158
1300
1000
5
31
4,888
1,124
1300
1000
5
32
4,740
1,090
1300
1000
5
33
4,591
1,057
1300
1000
5
34
4,443
1,023
1300
1000
5
35
4,295
989
1300
1000
5
36
4,147
956
1300
1000
5
37
3,999
922
1300
1000
5