Cisco Cisco Unified Contact Center Enterprise 9.0(1) Folheto
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Cisco Unified Contact Center Enterprise 7.5 SRND
Chapter 7 Cisco Unified Expert Advisor Option
Recommendations for Deploying Unified Expert Advisor
outbound SIP calls. There should be an entry for the dialed number pattern that corresponds to the set
of Translation Route DNISs that are used to transfer the call to Unified Expert Advisor. For those calls,
the time-out should be configured to an appropriate number of seconds (typically between 30 and 120)
to allow before the Unified ICM routing script is re-queried.
of Translation Route DNISs that are used to transfer the call to Unified Expert Advisor. For those calls,
the time-out should be configured to an appropriate number of seconds (typically between 30 and 120)
to allow before the Unified ICM routing script is re-queried.
For Unified CVP releases prior to 7.0, there is no way to control this time-out on a per-destination basis.
It can be configured, but the setting will apply to all calls being delivered by Unified CVP to any
destination.
It can be configured, but the setting will apply to all calls being delivered by Unified CVP to any
destination.
Scheduling of the Cisco Unified Presence Synchronization Task
The synchronization task that imports the Cisco Unified Presence user list into Unified Expert Advisor
is configured to run every day at midnight. This is the default schedule, but it can be changed so that it
runs at another time and another interval, even as often as some number of minutes if necessary.
However, it should not be run with unnecessary frequency, and it might be appropriate to confine it to
run only during the normal system maintenance window. The system administrator should consider how
often users are added, updated, or removed from Cisco Unified Presence, and how quickly such changes
need to be reflected in Unified Expert Advisor. Keep in mind that a synchronization can always be
invoked manually if necessary.
is configured to run every day at midnight. This is the default schedule, but it can be changed so that it
runs at another time and another interval, even as often as some number of minutes if necessary.
However, it should not be run with unnecessary frequency, and it might be appropriate to confine it to
run only during the normal system maintenance window. The system administrator should consider how
often users are added, updated, or removed from Cisco Unified Presence, and how quickly such changes
need to be reflected in Unified Expert Advisor. Keep in mind that a synchronization can always be
invoked manually if necessary.