Cisco Cisco Unified Contact Center Enterprise 9.0(1) Folheto

10-11

Cisco Unified Contact Center Enterprise 7.5 SRND

Chapter 10 Sizing Unified CCE Components and Servers

Sizing Considerations for Unified CCE

AW Distributor with an HDS and WebView Reporting

You must observe the following limits when sizing an AW Distributor with an HDS and WebView
Reporting:

•

Each Router/Logger pair can support up to four AW Distributors with an HDS.

•

WebView can be deployed on separate servers or co-resident with an AW Distributor with an HDS.

•

If WebView is deployed on separate servers, some configurations support up to four WebView
Servers per AW Distributor with an HDS.

•

With appropriate hardware and configuration, each WebView server can support up to 50 reporting
users.

•

A reporting user is defined as running:

–

Two Real-Time Reports refreshing every 20 seconds

Each report returns 50 or fewer rows.

Equivalent to running a monitoring script.

–

One Historical Report per hour

Half-hour historical reports are run for an 8-hour period.

Daily historical reports run for a 40-hour period.

Calculating the Number of WebView and HDS Servers Required

The following tables shows the minimum number of AW Distributors with an HDS required to support
reporting users. Some reporting deployments might benefit from allocating resources differently.

Note

Unified System CCE supports only the Historical Data Server (HDS) with co-resident WebView server.

1. In addition to the MCS models listed in

Table 10-2

, there are other server models based on Intel Xeon Nehalem quad-core technology that can be used

for Unified CCE deployments. For further details, refer to the latest version of the Hardware and System Software Specification (Bill of Materials) for
Cisco Unified ICM / Contact Center Enterprise & Hosted, available at

http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_implementation_design_guides_list.html

WebView (WV)
Users

1 to 5

1 to 20

1 to 50

50 to
100

100 to
150

150 to
200

200 to
250

250 to
300

300 to
350

350 to
400

Servers
Required

1 HDS/WV 1 HDS/WV 1 HDS/WV 1 HDS

2 WV

1 HDS

3 WV

1 HDS

4 WV

2 HDS

5 WV

2 HDS

6 WV

2 HDS

7 WV

2 HDS

8 WV

Server Type

MCS-30-
004-Class

MCS-40-
007-Class

GEN-50-
005-Class

GEN-
50-005
-Class

Server Type
(WV)

MCS-
40-005