Cisco Cisco Unified Contact Center Enterprise 9.0(1) Folheto

For details on the components and architecture of the Cisco Agent Desktop, see 

.

Server capacities for the Cisco Agent Desktop CTI Option vary based on the total number of agents, 
whether or not Switched Port Analyzer (SPAN) monitoring and recording is used, and the number of 
simultaneous recordings.

This section presents sizing guidelines for the following installable Cisco Agent Desktop Server 
components:

Recommendation Based on Unified ICM Software 
Releases 7.5(x)

Maximum number of PGs per Unified ICM

150

Maximum number of PG types per server platform

Up to 2 PG types are permitted per server, provided that any 
given server is limited to the maximum agent and VRU port 
limitations outlined in 

3 types (Agent PG, VRU PG, and MR PG).

Maximum number of Unified CM PGs per server

Only one Unified CM PG, Generic PG, or System PG is 
allowed per physical server

Maximum number of Unified CM PIMs per PG

10 Unified CM PIMs with associated Agents can be 
configured per PG, provided that any given server is limited 
to the maximum agent and VRU port limitations outlined in 

. See 

, for more information.

Can PGs be remote from Unified ICM?

Yes

Can PGs be remote from Unified CM?

No

Maximum number of IVRs controlled by one Unified CM

Refer to the Cisco Unified Communications Solution 
Reference Network Design (SRND), available at 

Maximum number of CTI servers per PG

1

Can PG be co-resident with Cisco MCS Unified CM 
appliance?

No