Cisco Cisco Unified Contact Center Enterprise 9.0(1) Folheto

Unified CCE provides a bandwidth calculator that aids in determining the bandwidth requirements for 
the WebView server. This calculator is available at 

http://www.cisco.com/en/US/products/sw/custcosw/ps1844/prod_technical_reference_list.html

The factors that affect the bandwidth between the WebView server and WebView clients are the number 
of reporting users and whether Secure Socket Layer (SSL) is set to full-encryption mode. Test results 
indicate that for every 50 reporting users, bandwidth consumption is approximately 524,288 bytes per 
second, and full SSL encryption adds approximately 2,097 bytes per second.

Unified CCE provides a bandwidth calculator that aids in determining the bandwidth requirements for 
reports. This calculator is available at 

http://www.cisco.com/en/US/products/sw/custcosw/ps1844/prod_technical_reference_list.html

Cisco E-Mail Manager communicates with a distributor AW for the following purposes:

Authenticating agents

Fetching configuration information from Unified ICM

Uploading configuration information when a new agent or skill group is created in Cisco E-Mail 
Manager

Synchronizing the configuration between the Unified ICM AW database and the Cisco E-Mail 
Manager database

Due to the high bandwidth requirements between these two components, Cisco recommends that they 
be deployed on the same LAN segment.

In deployments in which a client AW is remote (connected over a WAN) from the domain controller and 
distributor AW, specific network bandwidths and latencies are required to achieve reasonable 
performance in the User List Tool. Reasonable performance is defined as less than 30 seconds to retrieve 
users. This information is provided in an effort to set expectations and to encourage upgrading to Cisco 
Unified CCE and ICM 7.2(3) or later releases. In this version, changes were made to enhance the 
performance of the tool under these conditions.

There are a number of other things that can be done to improve performance of the User List Tool. 
Moving a distributor AW and a domain controller local to the client AW can greatly enhance 
performance, as shown by the LAN row in 

. Improving the latency in your WAN connection 

will improve performance, and increasing the bandwidth of your WAN connection will also improve 
performance.

The following data points describe scenarios in which the User List Tool can retrieve users within 
30 seconds in Unified CCE 7.2(3) or later releases. If you are using an earlier version of Unified CCE 
and are experiencing significantly slower retrieval times, consider upgrading to Unified CCE 7.2(3) or 
later releases. Additionally, laboratory testing has determined that the tool cannot perform reasonably 
for any number of users on networks with a one-way latency greater than 50 ms.