Cisco Cisco Unified Contact Center Enterprise 9.0(1) Manual De Manutenção
Use Dialed Number Plan to set up basic dialing substitutions
Follow these steps to configure a Dialed Number Plan entry to route an agent call through the system software.
Procedure
Step 1
Insert an entry in the Dialed Number Plan dialog box by selecting ICM Configuration Manager > Tools >
Bulk Configuration > Insert > Dialed Number Plan Bulk Insert.
Using the fields in this window, make sure to:
Bulk Configuration > Insert > Dialed Number Plan Bulk Insert.
Using the fields in this window, make sure to:
• Indicate the appropriate wildcard character.
• Set the PostRoute field to No.
• Identify a valid Dial String used to place the call.
• Set the Dial Number Type Plan to indicate the type of call.
Matches the agent's dialed string to the Dial String indicated in the entry. This Dial String is used to place the
call (the call will not be routed by the system software).
call (the call will not be routed by the system software).
Step 2
Ensure agent desk settings are set to identify the types of calls agents can place by selecting ICM Configuration
Manager > Tools > List Tools > Agent Desk Settings List.
Ensures that agents make only the types of outbound calls they are permitted to make.
Manager > Tools > List Tools > Agent Desk Settings List.
Ensures that agents make only the types of outbound calls they are permitted to make.
For more information about Unified ICM Routing Scripts, see Scripting and Media Routing Guide for Cisco
Unified ICM/Contact Center Enterprise & Hosted.
Unified ICM/Contact Center Enterprise & Hosted.
Agent desk settings configuration, on page 4
Administration Guide for Cisco Unified Contact Center Enterprise & Hosted Release 9.0(1)
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Dialed Number Plan configuration