Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

If you plan to create new report templates for your users (in addition to the 
report templates that the WebView program supplies), you must also install 
Version 5.0 of the Cisco ICM Software Custom Screen Builder program. The 
Custom Screen Builder program requires Version 8.0 of the InfoMaker 
program from Sybase.

If you are not sure if your Admin Workstation meets these requirements, contact 
your Cisco ICM software representative.

If you are upgrading your installation from a version of Cisco ICM WebView 
software prior to ICM 4.6.2, de-install the ChartFX application that was used by 
that previous version of WebView.

If you plan to create new report templates for your users (in addition to the report 
templates provided with the WebView program), you must install the 5.0 version 
of the Cisco ICM Software Custom Screen Builder program. Upgrading your 
Custom Screen Builder program will also require you to install the 8.0 version of 
the InfoMaker program from Sybase before you install WebView.

Several major differences between WebView 4.6.2 and WebView 5.0 affect 
existing saved report files. The first major difference concerns the templates 
supplied and the second difference concerns the storage of saved report files:

In WebView 5.0, new templates have been added and several existing 
templates were deleted. The deleted templates were either replaced by 
templates in the same reporting category, replaced by templates in different 
reporting categories, or not replaced. 

See 

 for 

more information.