Cisco Cisco IPCC Web Option Guia Da Instalação

selectionID: ID of the skillgroup or call type to monitor. Can be set to 0 to not 
limit by a particular skillgroup or call type.

supervisorID: ID of the supervisor (i.e., caller) requesting to monitor the 

skillgroup. Selected call will be restricted to calls for agents on the supervisor’s 
team. If set to zero, any call in the system may be selected, effectively disabling 
the built-in permissions check of this API call. 

selectionMode: Newest, random, or problem: 

newest: The newest call in the group.

random: A random call in the group.

problem: Problem calls in the group. Problem calls are defined by the 
registry configuration values of the ProblemCallMinHolds and 
ProblemCallMinHolds parameters. (See Appendix B, Registry Keys.)

outputFormat: Specifies format of returned data:

plain: Returned data contains no formatting. For example, a 
CREDENTIALS_VALID result will be returned as simple text (i.e., 
CREDENTIALS_VALID). This output method is appropriate for 
hand-written VXML scripts or anything that can perform a HTML request 
and process the result directly.

vxml: Returned data is formatted in result variable of returned VXML 
document. Returned page has an <exit> statement that specifies a result 
variable in its namelist parameter, which contains the return code for the 
operation. This output format is appropriate for IP IVR’s VoiceBrowser step.

vxml-cvp: VXML output, which includes extra data that makes it usable by 
a CVP studio call flow (e.g., specifying the output as a VXML sub-dialog, 
contains Audium tags, etc.).

<NUMERIC AGENT ID>

ID of agent handling selected call and skillgroup

INVALID_SELECTION_ID

Skillgroup or call type ID is invalid or not 
recognized

INVALID_USER_ID

Caller’s user ID is invalid