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Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

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Chapter 4      Installation
Port Numbers Used
4-8
Remote Silent Monitoring Installation and Administration Guide
Port Numbers Used
RSM uses the following TCP and UDP ports for the following connections: 
Environment Variables
After installation, verify the following environment variable settings: 
Step 1
Navigate to Start > Settings > Control Panel > System > Advanced > 
Environment Variables. 
Step 2
Verify the following values for these system variables:
•
RSM_HOME = C:\CiscoRSM\
•
CATALINA_HOME = C:\ CiscoRSM \tomcat
•
JAVA_HOME = C:\java\SDK\jdk
Step 3
Ensure that the PATH variable has the string C:\ CiscoRSM \bin.
Table 4-2
Port Numbers Used
Port
Protocol
Description
8080
TCP in
HTTP connections to VLEngine from VRU
8443
TCP in
HTTPS connections to VLEngine from VRU
29001
TCP in
HTPP connections to PhoneSim from VRU
5060
TCP/UDP out
PhoneSim SIP communication with Unified 
CM
16384-32767
UDP in/out
PhoneSim RTP communication with agent 
phone endpoints
42028
TCP out
VLEngine communication to CTI OS servers
2789
TCP out
VLEngine communication to Unified CM 
(JTAPI)