Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação
Chapter 7 Troubleshooting
PhoneSim Runtime Issues
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Remote Silent Monitoring Installation and Administration Guide
Fatal Error Messages
The following table lists rare, fatal PhoneSim error messages that may appear in
the log files, and their probable causes. Generally speaking, these errors occur if
you are using a server that does not meet the minimum system requirements, as
detailed in Chapter 2 (e.g., insufficient memory installed.) Restarting the service
should resolve the issue.
the log files, and their probable causes. Generally speaking, these errors occur if
you are using a server that does not meet the minimum system requirements, as
detailed in Chapter 2 (e.g., insufficient memory installed.) Restarting the service
should resolve the issue.
Table 7-3
PhoneSim Log File Fatal Error Messages
Error Message
Description
Unable to allocate memory of amount xx
<numeric value> bytes for xx <object
number> <application objects
<numeric value> bytes for xx <object
number> <application objects
Insufficient memory allocated for cluster,
Call Manager, SupervisorPhones objects
Call Manager, SupervisorPhones objects
Failed to allocate memory of XX
<numeric value> bytes for send data buffer
for supervisor phone with extension XX
<numeric value> bytes for send data buffer
for supervisor phone with extension XX
Buffer size used to send voice data using
this listener object failed to create the
buffer size listed, before the simulated
phones listener object was created
this listener object failed to create the
buffer size listed, before the simulated
phones listener object was created
Failed to allocate memory of xx <numeric
value> bytes for x listener objects for
supervisor phone with extension xx
value> bytes for x listener objects for
supervisor phone with extension xx
Simulated phone listener object creation
failed when starting the service
failed when starting the service
Unable to allocate memory for
CKeepAlive
CKeepAlive
Insufficient memory allocated for sending
and receiving simulated SIP phones
CKeepalive messages from Call Manager
and receiving simulated SIP phones
CKeepalive messages from Call Manager
Failed to allocate memory of size xx
<numeric value> for receive audio buffer
for phone with extension xx
<numeric value> for receive audio buffer
for phone with extension xx
Receiving audio buffer length is not
configured or is empty
configured or is empty
Failed to read the values from registry
Unable to read registry field values or
registry does not exist (e.g., was
mistakenly deleted), when starting service
registry does not exist (e.g., was
mistakenly deleted), when starting service
Illegal value for NoOfClusters
Number of configured clusters has
exceeded limit
exceeded limit
MAC Address wrapped at max limit of xx Maximum limit of MAC addresses for this
value has been reached and new values
cannot be generated by RSM for
simphones
cannot be generated by RSM for
simphones
CKeepAlive Thread Creation failed
Initialization or creation of CKeepAlive
thread failed
thread failed