Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

Description: Returns either text data that can be read via TTS, or a VXML 
sub-dialog that allows call flow script to play information about a conversation.

 

Called by VRU call flow script (VXML, IP IVR, or CVP). 

agentID: ID of agent to get current conversation information.

supervisorID: ID of supervisor (i.e., caller) requesting agent’s conversation 

information.

outputFormat: Specifies format of returned data:

plain: Equivalent to vxml (below).

vxml: Returned data is formatted in result variable of returned VXML 
document. Returned page has an <exit> statement that specifies a result 
variable in its namelist parameter, which contains the return code for the 
operation. This output format is appropriate for IP IVR’s VoiceBrowser step.

vxml-cvp: VXML output, which includes extra data that makes it usable by 
a CVP studio call flow (e.g., specifying the output as a VXML sub-dialog, 
contains Audium tags, etc.).

hasTTS: True or false. If true, text data that can be read by TTS via <prompt> 

statement is returned. If false, data returned plays information about the 
conversation via pre-recorded audio prompts, using <audio> statement upon 
success.

activeVLHostName: Value of activeVLHostName parameter in VXML script.

activeVLEnginePort: Value of activeVLEnginePort parameter in VXML script.

INVALID_PARAMETERS

One or more required parameters not specified

NO_TALKING_AGENTS

Currently no active agents for specified 
skillgroup

NO_PERMISSIONS

Specified supervisor does not have the proper 
permissions to monitor the specified skillgroup

GENERAL_ERROR

See 

 topic in 

Chapter 7, Troubleshooting