Cisco Cisco IP Contact Center Release 4.6.1 Guia Da Instalação

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Remote Silent Monitoring Installation and Administration Guide

Chapter 3 Pre-Installation Tasks

Login Pool Simphone Setup

To associate a pguser:

Step 1

Navigate to User Management > Application User.

Step 2

Click Find to display all application users. Locate then click the pguser account
for your cluster.

Step 3

Select the first five simphone devices in the Device Information > Available
Devices listbox.

Step 4

Click the down arrow above the box to move the devices to the Controlled
Devices listbox. Click Save.

To create a Unified ICME device target:

Step 1

From the Admin Workstation (AW), click Start > All Programs > ICM Admin
Workstation > Configuration Manager.

Step 2

Expand Tools, then expand Explorer Tools. Double-click Device Target
Explorer.

Step 3

Click Retrieve to return a list of all existing device targets in the environment.

Step 4

Click (1) Add Device target. A blank Device Target section appears in the right
side of the Device Target Explorer window.

Step 5

Enter the DN (i.e., extension number) of the first simphone line, in both the Name
field and the Global address field.

Step 6

Enter /devtype CiscoPhone /dn xxxx in the Configuration parameters field,
where xxxx is the DN value entered in step 5.

Step 7

Click Save. Repeat steps 5 and 6 for the remaining simphones in the VLEngine
login pool. If the number of simphones associated with a cluster is less than five,
you must modify the cluster's NumSimPhonesUsedForCTIOSAgentLogins
RSM configuration parameter to reflect that number (default value is five.)

Note

Refer to Appendix B, Registry Keys, for information on how to modify RSM
configuration parameters.