Cisco Cisco IP Contact Center Release 4.6.1 Guia Da Instalação
A-5
Remote Silent Monitoring Installation and Administration Guide
Appendix A API Extensions
VLEngine HTTP API
selectionID: ID of the skillgroup or call type to monitor. Can be set to 0 to not
limit by a particular skillgroup or call type.
limit by a particular skillgroup or call type.
supervisorID: ID of the supervisor (i.e., caller) requesting to monitor the
skillgroup. Selected call will be restricted to calls for agents on the supervisor’s
team. If set to zero, any call in the system may be selected, effectively disabling
the built-in permissions check of this API call.
team. If set to zero, any call in the system may be selected, effectively disabling
the built-in permissions check of this API call.
selectionMode: Newest, random, or problem:
newest: The newest call in the group.
random: A random call in the group.
problem: Problem calls in the group. Problem calls are defined by the
registry configuration values of the ProblemCallMinHolds and
ProblemCallMinHolds parameters. (See Appendix B, Registry Keys.)
registry configuration values of the ProblemCallMinHolds and
ProblemCallMinHolds parameters. (See Appendix B, Registry Keys.)
outputFormat: Specifies format of returned data:
plain: Returned data contains no formatting. For example, a
CREDENTIALS_VALID result will be returned as simple text (i.e.,
CREDENTIALS_VALID). This output method is appropriate for
hand-written VXML scripts or anything that can perform a HTML request
and process the result directly.
CREDENTIALS_VALID result will be returned as simple text (i.e.,
CREDENTIALS_VALID). This output method is appropriate for
hand-written VXML scripts or anything that can perform a HTML request
and process the result directly.
vxml: Returned data is formatted in result variable of returned VXML
document. Returned page has an <exit> statement that specifies a result
variable in its namelist parameter, which contains the return code for the
operation. This output format is appropriate for IP IVR’s VoiceBrowser step.
document. Returned page has an <exit> statement that specifies a result
variable in its namelist parameter, which contains the return code for the
operation. This output format is appropriate for IP IVR’s VoiceBrowser step.
vxml-cvp: VXML output, which includes extra data that makes it usable by
a CVP studio call flow (e.g., specifying the output as a VXML sub-dialog,
contains Audium tags, etc.).
a CVP studio call flow (e.g., specifying the output as a VXML sub-dialog,
contains Audium tags, etc.).
Returns
Return
Description
<NUMERIC AGENT ID>
ID of agent handling selected call and skillgroup
INVALID_SELECTION_ID
Skillgroup or call type ID is invalid or not
recognized
recognized
INVALID_USER_ID
Caller’s user ID is invalid