Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Do Utilizador

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CTI OS Supervisor Desktop User Guide for Cisco Unified Contact Center Enterprise & Hosted

Release 9.0(1)

Chapter 2 Starting Supervisor Desktop

Logging Out of the Supervisor Softphone

To log out of the CTI Toolkit Supervisor Desktop, perform the following steps:

Step 1

If the Logout button is enabled, click it. Unified CCE/CCH requires that an agent be in Not Ready state
to log out; therefore, the Logout button is disabled if the agent is in any other state. In this case, click
NotReady first, then click Logout.

Step 2

If you click the NotReady button first, a Select Reason Code dialog box might appear next, depending
on how your administrator has configured your agent settings.

Figure 2-2

Not Ready Reason Codes

This dialog box includes a drop-down list of reason codes.

Note

For information on how an administrator can set an agent’s logout parameters, see the
Administration Guide for Cisco Unified Contact Center Enterprise Edition.

Step 3

Select a reason code from the drop-down list.

Step 4

Click OK.

Step 5

When you enter Not Ready state, the Logout button becomes enabled. Click the Logout button.

Step 6

Depending on how your administrator has configured your agent settings, a Select Reason Code dialog
box might appear next.

Figure 2-3

Logout Reason Codes

This dialog box includes a drop-down list of defined reason codes.

Step 7

Select a reason code from the drop-down list.

Step 8

Click OK.