Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Do Utilizador
3-6
CTI OS Supervisor Desktop User Guide for Cisco Unified Contact Center Enterprise & Hosted
Release 9.0(1)
Chapter 3 Supervisor Softphone
Processing Calls
Conferencing Calls
To initiate a conference call, perform the following steps.
Step 1
Click the Conference button. The Conference Call dialog box appears.
Figure 3-6
CTI Dialing Pad
Step 2
Enter the phone number to be dialed in the Dialed Number field or select a destination from the
drop-down menu. The drop-down menu contains the last six numbers dialed from this desktop.
drop-down menu. The drop-down menu contains the last six numbers dialed from this desktop.
Step 3
Optionally, you can click the More button to get the following display.
Figure 3-7
CTI Dialing Pad
Step 4
Click the Conference Init button. The call is now put on hold. You can speak to the consulted agent
before completing the conference. When the consult call is answered, the button changes to Conference
Complete. To complete the conference, click the Conference Complete button.
before completing the conference. When the consult call is answered, the button changes to Conference
Complete. To complete the conference, click the Conference Complete button.
When the conference operation is complete, the two calls then appear on the Call Information Grid as
one call.
one call.