Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Do Utilizador
Start Internet Script Editor
Procedure
Step 1
Double-click the desktop shortcut for Internet Script Editor (IScriptEditor).
Step 2
Click Connection.
Step 3
Enter the correct Address, Port, and ICM Instance information.
Step 4
Click OK.
Step 5
Enter your User Name and Password.
Step 6
Enter the Domain of Unified ICM system.
Step 7
Click OK.
Step 8
Upgrade Internet Script Editor as necessary.
Internet Script Editor users must have full access to the icm\<inst>\ra\dbagent.acl file on the CallRouter.
(By default, Setup creates the file and gives full read/write access to this file to every user logged into the
system.) If a user changes the access attributes of this file to something besides full read/write access,
attempts to star Internet Script Editor fail. In such cases, the following error appears in iseman log:
"GetLock: lock denied/insufficient permission". In addition , the error message "Unable to access dbagent.acl
during security check" appears in the dbagent log.
(By default, Setup creates the file and gives full read/write access to this file to every user logged into the
system.) If a user changes the access attributes of this file to something besides full read/write access,
attempts to star Internet Script Editor fail. In such cases, the following error appears in iseman log:
"GetLock: lock denied/insufficient permission". In addition , the error message "Unable to access dbagent.acl
during security check" appears in the dbagent log.
Note
Upgrade Internet Script Editor
After you start Internet Script Editor, if there is a newer version, you receive a message informing you that
you can upgrade Internet Script Editor.
you can upgrade Internet Script Editor.
Some upgrades are optional; these upgrades typically contain GUI enhancements. Other upgrades, typically
involving protocol or database changes, are mandatory. You cannot use Internet Script Editor until you
accept mandatory upgrades.
involving protocol or database changes, are mandatory. You cannot use Internet Script Editor until you
accept mandatory upgrades.
Note
Procedure
Step 1
Accept a software upgrade.
A web page opens from which you can download the new Internet Script Editor.
A web page opens from which you can download the new Internet Script Editor.
Step 2
From this point, follow the directions on installing Internet Script Editor, above.
You cannot use Internet Script Editor during the upgrade.
You cannot use Internet Script Editor during the upgrade.
Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 9.0(1)
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Internet Script Editor (ISE)
Start Internet Script Editor