Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Do Utilizador

Create Routing Script

Procedure

Step 1

In Script Editor, choose File > New or click New. You are prompted to select a Routing Script or an
Administrative Script:

Figure 6: New Dialog Box

Step 2

Click the following icon.

Figure 7: Routing Script

The new script opens in the Edit window, with a

Step 3

Build the script.

Step 4

To save the script, choose File > Save or click Save. You are prompted for a script name.

Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 9.0(1)

Common Tasks

Create Routing Script