Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Do Utilizador
Change Call Type to Dynamic
You can change the Call Type of a contact from within a script by using the call type node (on the Routing
tab of the Palette).
tab of the Palette).
Figure 17: Call Type icon
The following figure is the Call Type Properties dialog box of a dynamic call type node:
Figure 18: Call Type Properties Dialog Box - Dynamic Call Type
To define a dynamic call type node, complete the following steps.
Procedure
Step 1
On the call type tab, select the Dynamically radio button.
Step 2
To dynamically change the call type of a contact by call type name, In the Find By section, select the Call
Type Name radio button.
Type Name radio button.
Step 3
To dynamically change the call type of a contact by call type ID, In the Find By section, select the Call Type
ID radio button.
ID radio button.
Step 4
To determine which call type name or ID to use to change the call type of a contact, click the Formula Editor
button to create a formula.
button to create a formula.
Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 9.0(1)
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Contact Categorization
Change Call Type to Dynamic