Cisco Cisco IP Contact Center Release 4.6.1 Manual De Manutenção

A CTI OS component disconnected, causing the agent to be logged
out or set to the Not Ready state. This could be due to closing the

50002

agent desktop application, heart beat time out, or a CTI OS Server
failure.

Agent was logged out because the Unified CM reported the device
out of service.

50003

Agent was logged out due to agent inactivity as configured in agent
desk settings.

50004

Agent was set to Not Ready state because the agent was routed two
consecutive calls that did not arrive.

50010

Agent was logged out when the agent's skill group dynamically
changed on the AW.

50020

If an agent is logged in to a dynamic device target that is using the
same dialed number (DN) as the PG static device target, the agent
is logged out.

50030

Mobile agent was logged out because the call failed.

50040

Mobile agent state changed to Not Ready because the call fails when
the mobile agent's phone line rings busy.

50041

Mobile agent was logged out because the phone line disconnected
while using nailed connection mode.

50042

Agent reinitialized (used if peripheral restarts).

-1

PG reset the agent, normally due to a PG failure.

-2

An administrator modified the agent’s extension while the agent
was logged in.

-3

These reason codes appear in these reports:

•

Agent log out reports if the event caused the agent to log out

•

Agent real time reports if the agent was set to a Not Ready state

•

Agent Not Ready reports

Note: Important! For reporting on all pgs other than VRU PGS, be sure to select the Agent
event detail check box on the Agent Distribution tab in the ICM/IPCC Administration User
Interface’s PG Explorer tool. This check box must be enabled to report on Not Ready reason
codes.

If you are using CAD, the Desktop Administrator uses the following predefined reason codes:

Places the agent in the Not Ready state first before forcefully logging
them off.

20001

IPCC Administration Guide for Cisco Unified Contact Center Enterprise 7.5(1)