Cisco Cisco IP Contact Center Release 4.6.1 Manual De Manutenção
Warning: You can also use the ConfigLimit tool to exceed the system default. Exceeding
the default value for skill groups per agent can adversely affect system performance. Cisco
will not support configurations that exceed the default value.
the default value for skill groups per agent can adversely affect system performance. Cisco
will not support configurations that exceed the default value.
Using the ConfigLimit Tool
The ConfigLimit tool is a command-line tool utilty from the bin directory of all ICM/IPCC
Admin Workstations. Access is limited to users with privileges for the Setup or Config Groups
in Active Directory for the chosen customer instance.
Admin Workstations. Access is limited to users with privileges for the Setup or Config Groups
in Active Directory for the chosen customer instance.
To change the skill groups per agent limit in configlimit.exe:
Step 1
Launch a command line window on any Admin Workstation.
Step 2
Enter
configlimit
Step 3
Optionally, enter
cl /show
to view the existing limit.
Step 4
To change the limit, enter
cl /id 1 value/<new_value> /update
Example:
cl /id 1 value/5 /update
Step 5
Press Enter.
Additional Requirements
Lowering the Limit
If you have modified the skill groups per agent limit to be lower than the system default, no
additional changes are necessary. The new, lower limit will be enforced immediately. Note that
the new limit will NOT impact agents whose existing skill group membership exceeds the new
limit until you next attempt to add a new skill group for those agents. At that time the new limit
will be enforced, preventing you from adding additional skill groups.
additional changes are necessary. The new, lower limit will be enforced immediately. Note that
the new limit will NOT impact agents whose existing skill group membership exceeds the new
limit until you next attempt to add a new skill group for those agents. At that time the new limit
will be enforced, preventing you from adding additional skill groups.
Exceeding the Default Limit
If you have modified the skill groups per agent limit to be higher than the system default, certain
deployments will require the following additional changes to your system to use the new limit:
deployments will require the following additional changes to your system to use the new limit:
IPCC Gateway PG:
For IPCC Gateway deployments, modify the following registry keys on your IPCC Gateway
PGs to include the new value. A change to the registry will require that the PG service be
restarted.
PGs to include the new value. A change to the registry will require that the PG service be
restarted.
ACMI IPCC PIM ( IPCC Enterprise Child )
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco
Systems, Inc.\ICM\< customer_instance
>\PG{n}[A|B]\PG\CurrentVersion\PIMS\pim{m}\ACMIData\Config\MaxSkills
IPCC Administration Guide for Cisco Unified Contact Center Enterprise 7.5(1)
20
Chapter 2: Configuring CTI OS and CAD Desktop Features
Modifying the Skill Groups Per Agent Limit