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Cisco
Cisco IP Contact Center Release 4.6.2
Nota De Lançamento
Cisco Cisco IP Contact Center Release 4.6.2 Nota De Lançamento
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Figure 40: Percent Allocation Properties.........................................................................................................................52
Figure 41: If Icon.............................................................................................................................................................53
Figure 42: If Properties....................................................................................................................................................53
Figure 43: DB Lookup Icon.............................................................................................................................................55
Figure 44: DB Lookup Properties....................................................................................................................................55
Figure 45: Gateway Icon..................................................................................................................................................56
Figure 46: App Gateway Properties - Send.....................................................................................................................57
Figure 47: App Gateway Properties - Receive.................................................................................................................58
Figure 48: The Agent Icon...............................................................................................................................................61
Figure 49: Agent Properties - Routing Target Tab...........................................................................................................62
Figure 50: The Skill Group Icon......................................................................................................................................63
Figure 51: Skill Group Properties - Routing Target Tab..................................................................................................63
Figure 52: The Service Icon.............................................................................................................................................64
Figure 53: Service Properties - Routing Target Tab.........................................................................................................64
Figure 54: The Enterprise Skill Group Icon....................................................................................................................65
Figure 55: Enterprise Skill Group Properties - Routing Tab...........................................................................................66
Figure 56: The Enterprise Service Icon...........................................................................................................................67
Figure 57: Enterprise Service Properties - Routing Target Tab.......................................................................................67
Figure 58: Announcement Icon.......................................................................................................................................69
Figure 59: Announcement Properties - Announcement Tab............................................................................................70
Figure 60: Schedule Select Icon......................................................................................................................................70
Figure 61: Schedule Select Properties.............................................................................................................................71
Figure 62: Ring Icon........................................................................................................................................................72
Figure 63: Busy Icon.......................................................................................................................................................72
Figure 64: Label Icon.......................................................................................................................................................73
Figure 65: Label Properties - Label Tab..........................................................................................................................74
Figure 66: Divert Label Icon...........................................................................................................................................75
Figure 67: Select Node Icon............................................................................................................................................79
Figure 68: Select Properties - Select Tab.........................................................................................................................80
Figure 69: Distribute Icon................................................................................................................................................81
Figure 70: Distribute Properties - Distribute Tab.............................................................................................................82
Figure 71: Route Select Icon...........................................................................................................................................82
Figure 72: Route Select Properties - Route Tab..............................................................................................................83
Figure 73: Route Select Type...........................................................................................................................................84
Figure 74: Agent to Agent Icon.......................................................................................................................................85
ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
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