Cisco Cisco Unified Contact Center Enterprise 9.0(1) Nota De Lançamento

Figure 109: PostRouteSelectAgent.aef

The following is an example of an ICM script that works with the example IPCC Express script
above to route the call to an agent.

ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)