Cisco Cisco Unified Contact Center Enterprise 9.0(1) Nota De Lançamento

Enterprise Services: How to Define a Set of Enterprise Services That Can Receive the Contact

You define a set of enterprise services that can receive the contact by using the Enterprise
Service node in the Targets tab of the Palette.

Figure 50: The Enterprise Service Icon

The script can determine the target enterprise service from the set by one of the following
methods:

•

Selecting the target by rules (Select node)

•

Distributing contacts to targets in the set (Distribute node)

•

A combination of selecting the target and distributing contacts (Route Select node)

Following is the Properties dialog box of the Enterprise Service node:

Figure 51: Enterprise Service Properties - Routing Target Tab

ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)