Cisco Cisco Unified Contact Center Enterprise 9.0(1) Nota De Lançamento
the routing script ends and returns a label associated with the target to the routing client. The
routing client then translates the label to a peripheral target.
routing client then translates the label to a peripheral target.
Note: You must configure Scheduled targets and associated them with labels using the ICM
Configuration Manager. For more information, see the Cisco ICM Software Configuration
Guide.
Configuration Manager. For more information, see the Cisco ICM Software Configuration
Guide.
Not all routing clients support the Scheduled Select node.
Following is the Properties dialog box of the Announcement node:
Figure 55: Schedule Select Properties
Define Scheduled Select node properties as follows:
1. In the Evaluation Order field select:
–
Start with first target to have ICM software always start the search from the first
target in the list.
target in the list.
ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
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Chapter 4: Selecting Routing Targets
How to Route a Call to a Scheduled Target