Manualsbrain.com
  1. Manuais
  2. Marcas
  3. Cisco
  4. Cisco IPCC Web Option
  5. Guia Do Utilizador

Cisco Cisco IPCC Web Option Guia Do Utilizador

Download
Página de 797
10-129
ICM WebView Online Help
Service Reports
persvc24: Peripheral Service Agent Half Hour Report
 
Total Aban Wait Time
The total wait time for all abandoned tasks, measured in HH:MM:SS (hours, 
minutes, seconds) format. Starts when the task first enters this service.
Derived from: Service_Half_Hour.DelayQAbandTimeToHalf
Avg Aban Wait
The total wait time of all abandoned tasks divided by the number of 
abandoned tasks.
Derived from: Service_Half_Hour.AvgDelayQAbandToHalf
Service Summary
A summary for each service for the interval.
Report Summary
A summary for all services for the interval.