Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Do Utilizador
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Agent Reports
agtper22: Agent Peripheral Task Summary Daily Report
agtper22: Agent Peripheral Task Summary Daily Report
Data:
Peripheral
The enterprise name and ID number of the peripheral on which the agent is
working.
Derived from: Peripheral.EnterpriseName and Peripheral.PeripheralID
Derived from: Peripheral.EnterpriseName and Peripheral.PeripheralID
Agent Name
The last and first name of the agent and the agent's ID (in parentheses) in the
skill group in which agent resides.
Derived from: Person.LastName + "," + Person.FirstName +
Derived from: Person.LastName + "," + Person.FirstName +
Agent.SkillTargetID
Overview:
Title
The name you give it when you save the report.
Subject
A table of all agents on the selected peripheral(s) showing
each agent's task activity, gathered in day increments.
Note: This report displays the same data as the Agtper21
Note: This report displays the same data as the Agtper21
report, except the data here is broken down by day instead
of by half hour.
Fields applicable to a voice domain only are prefixed with an
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
To show the daily activity of all the agents connected to the
selected peripheral(s) for the selected time period.
Applicable
environment
IPCC
Template type
Historical table
Sort order
By peripheral, then by media routing domain, agent's last
name, first name, and date and time
Drilldowns available
No
Schema database
tables
Agent
Agent_Skill_Group_Half_Hour
Person
Peripheral
Media_Routing_Domain
Skill_Group