Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Do Utilizador

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Agent Reports

agtper27: Agent Peripheral Historical All Fields Report

The Total of summary lines for all agent in the report.

agtper27: Agent Peripheral Historical All Fields Report

The enterprise name of the peripheral and its ID.
Derived from: Peripheral.EnterpriseName and Peripheral.PeripheralID

Title

The name you give it when you save the report.

Subject

A table of all the agents in the selected peripherals listing all 

the available agent historical report data for the selected 

interval.
Fields applicable to a voice domain only are prefixed with an 

asterisk (*). Such fields are not applicable for e-mail or 

collaboration media.

Purpose

To show all the available agent-peripheral historical report 

data in the Agent_Skill_Group_Half_Hour database table so 

that you can select which data you want for a customized 

agent-peripheral historical report.
Note: This report is designed to be saved and exported or 

copied to another format. For example, you can export the 

report to an Excel spreadsheet and modify the report to suit 

your needs. If that is not acceptable, you can also use a 

third-party tool to customize your report. 

Applicable 

environment

IPCC and/or standard ACD

Template type

Historical table

Sort order

By peripheral, then by media routing domain, agent's last 

name, first name, and date and time

Drilldowns available

No

Schema database 

tables

Agent

Agent_Skill_Group_Half_Hour

Person

Peripheral

Skill_Group