Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Do Utilizador
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Agent Reports
agtskg07: Agent Skill Group Task Analysis Report
Media Summary
The total data for all agents in the media routing domain.
Report Summary
The total data for all agents in the report.
agtskg07: Agent Skill Group Task Analysis Report
Data:
Agent Name
The last and first name of the agent and the agent ID number.
Derived from: Person.LastName + "," + Person.FirstName +
Derived from: Person.LastName + "," + Person.FirstName +
Agent.SkillTargetID
Media
The media routing domain into which the agent is logged for doing this type of
task. This is the media routing domain associated with the Skill Group in which
the agent worked when doing this task.
Overview:
Title
The name you give it when you save the report
Subject
A table of all agents in the selected skill groups analyzing all
the tasks handled by each agent, gathered in half-hour
increments.
Fields applicable to a voice domain only are prefixed with an
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
To show all agent tasks in a skill group(s) for the selected
time period
Applicable
environment
IPCC and/or standard ACD
Template type
Historical table
Default sort order
By last name, first name, media routing domain, skill group,
date, and time
Drilldowns available
No
Schema database
table
Agent
Agent_Skill_Group_Half_Hour
Media_Routing_Domain
Person
Skill_Group