Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Do Utilizador

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Call Type Reports

caltyp24: Call Type Real Time All Fields Report

caltyp24: Call Type Real Time All Fields Report

The enterprise name for the call type and its ID number.
Derived from: Call_Type.EnterpriseName + Call_Type.CallTypeID

The date and time when the record was generated in MM/DD/YY (month, day, 

year) and HH:MM:SS (hours, minutes, seconds) format.
Derived from: Call_Type_Half_Hour.DateTime

The average number of seconds spent in the CallRouter queue for tasks of this 

type that were removed from the queue during the current half-hour interval.
Derived from: Call_Type_Real_Time.AvgRouterDelayQHalf

Title

The name you give it when you save the report

Subject

A table of all the selected call types listing all the available 

call type real-time report data. 

Purpose

To show all the available call-type real-time data in the 

Call_Type_Real_Time database table so that you can select 

which data you want for a customized call-type real-time 

report.
Note: This report is designed to be saved and exported or 

copied to another format. For example, you can export the 

report to an Excel spreadsheet and modify the report to suit 

your needs. If that is not acceptable, you can also use a 

third-party tool to customize your report. 

Applicable 

environment

IPCC and/or standard ACD

Template type

Real-time table

Drilldowns available

No

Schema database 

table

Call_Type

Call_Type_Real_Time