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Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Do Utilizador

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Call Type Reports
caltyp21: Call Type Half Hour Report
 
during the interval. Tasks still in the queue at the end of the interval are not 
counted.)
Derived from: Call_Type_Half_Hour.RouterQueueWaitTimeToHalf
Tasks Queued
The number of tasks removed from the queue to be routed during the 
half-hour interval.
Derived from: Call_Type_Half_Hour.RouterQueueCallsToHalf
Avg Delay in Queue
The average delay in queue (in seconds) for tasks removed from the queue 
during the half-hour interval.
Derived from: Call_Type_Half_Hour.AvgRouterDelayQToHalf
Tasks Aban
The number of tasks that were abandoned while in queue during the half-hour 
interval.
Derived from: Call_Type_Half_Hour.RouterCallsAbandQToHalf + 
Call_Type_Half_Hour.IncomplleteCallsToHalf 
Call Summary
The totals of each field for each call type.
Report Summary
The totals of each field in the report. 
caltyp21: Call Type Half Hour Report
Overview:
Title
The name you give it when you save the report.
Subject
A table of selected call types showing the status of their calls, 
gathered in half-hour increments.
Purpose
To show the hour-hour status of call types for the selected 
time period.
Applicable 
environment
IPCC
Template type
Historical table
Default sort order
By call type and then by date and time
Drilldowns available
No
Schema database 
tables
Call_Type
Call_Type_Half_Hour