Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Do Utilizador
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Service Reports
entsvc15: Enterprise Service Tasks Abandoned Daily Report
entsvc15: Enterprise Service Tasks Abandoned Daily Report
Data
Enterprise Service
The enterprise name of the enterprise service.
Derived from: Enterprise_Service.EnterpriseName
Derived from: Enterprise_Service.EnterpriseName
*Tasks Abandoned
The number of tasks to a service or route that were abandoned during the
interval.
Derived from: Service_Half_Hour.CallsAbandQToHalf
Derived from: Service_Half_Hour.CallsAbandQToHalf
Overview:
Title
The name you give it when you save the report
Subject
A bar graph of the selected Enterprise Service(s) showing the
number of tasks abandoned per day for the selected
enterprise services.
Fields applicable to a voice domain only are prefixed with an
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
To show the daily tasks abandoned for the selected
enterprise services for the selected time period.
Applicable
environment
Standard ACD
Template type
Historical bar graph
Default sort order
By enterprise service
Drilldowns available
No
Schema database
table
Enterprise_Service
Enterprise_Service_Member
Service_Half_Hour