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Service Reports

persvc26: Peripheral Service Historical All Fields Report

persvc26: Peripheral Service Historical All Fields Report

The service name. A name that is unique among all the services in the 

enterprise. 
Derived from: Service.EnterpriseName 

The service ID number. This is an identifier that is unique among all skill 

targets in the enterprise.
Derived from: Service_Half_Hour.SkillTargetID 

Title

The name you give it when you save the report.

Subject

A table of all the selected peripheral services listing all the 

available peripheral-service half-hour report data for the 

selected interval.
Fields applicable to a voice domain only are prefixed with an 

asterisk (*). Such fields are not applicable for e-mail or 

collaboration media.

Purpose

To show all the available peripheral service historical report 

data in the Service_Half_Hour database table so that you can 

select which data you want for a customized 

peripheral-service historical report
Note: This report is designed to be saved and exported or 

copied to another format. For example, you can export the 

report to an Excel spreadsheet and modify the report to suit 

your needs. If that is not acceptable, you can also use a 

third-party tool to customize your report. 

Applicable 

environment

IPCC and/or standard ACD

Template type

Historical Free-form

Sport order

By service and then by date and time.

Drilldowns available

Yes

Schema database 

tables

Service

Service_Half_Hour