Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Do Utilizador

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Skill Group Reports

entskg22: Enterprise Skill Group Task Summary Daily Report

entskg22: Enterprise Skill Group Task Summary Daily Report

The enterprise skill group's enterprise name and ID. 
Derived from: Enterprise_Skill_Group.EnterpriseName 

(Enterprise_Skill_Group.EnterpriseSkillGroupID)

Skill Group (no label)

The member skill group's enterprise name and ID.
Derived from: Skill_Group.EnterpriseName and (Skill_Group.SkillTargetID)

Date (no label)

The date of the selected row's data in MM/DD/YYYY (month, day, year) format.
Derived from: Skill_Group_Half_Hour.DateTime

Title

The name you give it when you save the report.

Subject

A table of the selected enterprise skill group(s) showing 

daily totals for incoming and outgoing call counts and call 

treatments, gathered in day increments 
Note: This report displays the same data as the Perskg22 

report except that this data is organized by enterprise skill 

group rather than by media.

Purpose

To show the call activity for the selected enterprise skill 

groups for the selected time period.

Applicable 

environment

IPCC

Template type

Historical table

Default sort order

By enterprise skill group name, then by skill group name, 

and then by date and time.

Drilldowns available

No

Schema database 

tables

Skill_Group

Enterprise_Skill_Group

Skill_Group_Half_Hour

Enterprise_Skill_Group_Member