Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Do Utilizador

ICM WebView Online Help 

Working with Reports

Upgrading from a previous version of ICM WebView

Templates that were deleted and replaced by templates in different reporting 

categories

Several templates were deleted and replaced by templates in a different reporting 

category. Existing saved reports made using the deleted templates were not 

migrated to the WebView database during installation and therefore cannot be 

viewed in WebView.

entskg13_skill_group_call_analysis entskg21: 

Enterprise Skill Group Task Summary Half 

Hour

Note: The Monitored Calls and Whispered Calls fields 

do not appear in the replacement template because 

they are not supported for IPCC configurations.

peragt01_agent_status_by_position

agent20: Agent Real Time 

perskg02_status_grid

perskg20: Peripheral Skill Group Status Real Time

Note: the %Idle, %Avail, %Talking, %Wrap Up, and 

%BusyOther fields do not appear in the replacement 

template.

perskg06_halfhour_aht_grid

perskg23: Peripheral Skill Group Performance 

Summary Half Hour

Note: The FTE # of Agents field does not appear in 

the replacement template.  You can use the perskg08: 

FTE for Enterprise Skill Groups Half Hour template to 

view FTE data.

perskg07_daily_aht_grid

perskg24: Peripheral Skill Group Performance 

Summary Daily

Note: The FTE # of Agents field does not appear in 

the replacement template.  You can use the perskg08: 

FTE for Enterprise Skill Groups Half Hour template to 

view FTE data.

perskg13_skill_group_call_analysis perskg21: 

Peripheral Skill Group Task Summary Half 

Hour

Note: The Monitored Calls and Whispered Calls fields 

do not appear in the replacement template because 

they are not supported for IPCC configurations.

persvc11_calls_analysis_daywise

persvc25: Peripheral Service Agent Daily 

persvc12_calls_analysis_half_hour

persvc24: Peripheral Service Agent Half Hour