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Skill Group Reports

perskg24: Peripheral Skill Group Performance Summary Daily Report

The total fields for all skill groups.

perskg24: Peripheral Skill Group Performance Summary Daily Report

The skill group's media routing domain.
Derived from: Media_Routing_Domain.EnterpriseName

The skill group's enterprise name and skill target ID
Derived from: Skill_Group.EnterpriseName and (Skill_Group.SkillTargetID)

Title

The name you give it when you save the report.

Subject

A table of the selected Peripheral Skill Group(s) showing 

performance statistics, gathered in day increments. 
Note: This report contains the same data as the Perskg23 

report except that here the data is gathered by day rather 

than by half hour.
Fields applicable to a voice domain only are prefixed with an 

asterisk (*). Such fields are not applicable for e-mail or 

collaboration media.

Purpose

To show the daily performance of the selected skill groups for 

the selected time period.

Applicable 

environment

IPCC

Template type

Historical table

Default sort order

By media routing domain and then by skill group

Drilldowns available

No

Schema database 

tables

Media_Routing_Domain

Skill_Group

Skill_Group_Half_Hour