Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Do Utilizador

A collection of trunks associated with a single peripheral. Often, the trunks in a trunk group are 

used for a common purpose. 
In WebView, you can report on trunk group (and network trunk group) data, such as the number 

of trunks in service, number of trunks idle, and the time during which all trunks in a trunk group 

were simultaneously busy (All Trunks Busy). 
A trunk is a telephone line connected to a contact center and used for both incoming and 

outgoing calls. A network trunk group is organized to reflect the routing client's view of trunks. 
A network trunk group can map to one or more trunk groups. For example, an ACD might view 

four incoming T1 circuits as four trunk groups. The routing client can deliver calls with the same 

DNIS to any of the 96 trunks on these circuits. Therefore, the routing client treats these four T1 

circuits as a single pool of 96 trunks - a network trunk group.

The number of trunks in the trunk group (or network trunk group) that are non-busy, or idle.

The number of trunks in the trunk group (or network trunk group) that are functional.

The number of requests attempted while no host system was available during the half-hour 

interval.

Holds up to n bytes of binary data. The storage size is determined by the length of the data.

Holds up to n characters. The storage size is determined by the length of the data.

The version of the script that is currently available for use.

A telecommunications computer, also called an Interactive Voice Response (IVR) unit, that 

responds to called entered touch-tone digits. 
The VRU responds to caller entered digits in much the same way that a conventional computer 

responds to keystrokes or a click of the mouse. The VRU uses a digitized voice to read menu 

selections to the caller. The caller then enters the touch-tone digits that correspond to the desired 

menu selection. 
The caller entered digits can invoke options as varied as looking up account balances, moving the 

call within or to another ACD, or playing a pre-recorded announcement for the caller.