Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Do Utilizador
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Agent Report Templates
agteam26: Agent Team Consolidated Daily Report
Agent State Times: % Busy Other
The percentage of time that the agent has spent in the BusyOther state in relation to
LoggedOnTime.
LoggedOnTime.
Derived from: (Agent_Skill_Group_Half_Hour.BusyOtherTimetoHalf /
Agent_Skill_Group_Half_Hour.LoggedOnTimeToHalf)
Media Summary
The totals of agent data for a media routing domain, in which the agent was logged
during the given interval
during the given interval
Agent Team Summary
The total agent data in the agent team.
Report Summary
The total agent data for all agent teams in the report.
agteam26: Agent Team Consolidated Daily Report
Overview:
Subject
A table summary of task and agent statistics for all the agents
within the selected agent team(s), gathered in day increments.
within the selected agent team(s), gathered in day increments.
Note: Completed tasks are all the tasks all tasks that completed
during the time shown (that is, on the row in the report). This
includes any tasks which began before the time frame shown.
However, this does not include tasks where the caller abandoned in
the local ACD queue.
during the time shown (that is, on the row in the report). This
includes any tasks which began before the time frame shown.
However, this does not include tasks where the caller abandoned in
the local ACD queue.
This report contains the same data as the Agteam25 report except
that here the data is gathered by day rather than by half-hour.
that here the data is gathered by day rather than by half-hour.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
To show both agent team daily activity and agent team daily
performance for the selected time period.
performance for the selected time period.
Note: This template includes columns from both the Agteam22
and the Agteam24 reports for those supervisors that would prefer
all the information on one report and do not need the details
provided by the separate Task Summary and Performance
Summary reports.
and the Agteam24 reports for those supervisors that would prefer
all the information on one report and do not need the details
provided by the separate Task Summary and Performance
Summary reports.
Applicable
environment
environment
IPCC
Template type
Historical table
Default sort order
By agent team, media routing domain, agent last name, agent first
name, and date and time
name, and date and time