Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Do Utilizador
IPCC Skill Group Report Templates
Peripheral Skill Group Historical Reports
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
perskg27: Peripheral Skill Group Historical All Fields Report
Data:
Skill Group
The skill group's enterprise name and skill target ID
Derived from: Skill_Group.EnterpriseName and Skill_Group.SkillTargetID
Derived from: Skill_Group.EnterpriseName and Skill_Group.SkillTargetID
Date Time (no label)
The date and time of the selected row's data in MM/DD/YYYY and HH:MM:SS (month,
day, year, hour, minute, second) format.
Derived from: Skill_Group_Half_Hour.DateTime
day, year, hour, minute, second) format.
Derived from: Skill_Group_Half_Hour.DateTime
*Callback Msg
The number of callback messages processed by the agent during the half-hour interval.
Derived from: Skill_Group_Half_Hour.CallbackMessagesToHalf
Derived from: Skill_Group_Half_Hour.CallbackMessagesToHalf
Overview:
Subject
A table of the selected Peripheral Skill Group(s) listing all the
available skill-group historical report data for the selected interval.
available skill-group historical report data for the selected interval.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Note: In the following descriptions, agent-dialed outbound calls or
tasks are different from Outbound Option calls that are
program-dialed outbound calls. Only fields specified as Outbound
Option contain automated call data. In all other cases, outbound
calls are agent-dialed ones.
tasks are different from Outbound Option calls that are
program-dialed outbound calls. Only fields specified as Outbound
Option contain automated call data. In all other cases, outbound
calls are agent-dialed ones.
Purpose
To show all the available peripheral skill-group historical report
data in the Skill_Group_Half_Hour database table so that you can
select which data you want for a customized peripheral skill-group
historical report
data in the Skill_Group_Half_Hour database table so that you can
select which data you want for a customized peripheral skill-group
historical report
Note: This report is designed to be saved and exported or copied
to another format. For example, you can export the report to an
Excel spreadsheet and modify the report to suit your needs. If that
is not acceptable, you can also use a third-party tool to customize
your report.
to another format. For example, you can export the report to an
Excel spreadsheet and modify the report to suit your needs. If that
is not acceptable, you can also use a third-party tool to customize
your report.
Applicable
environment
environment
IPCC and/or standard ACD
Template type
Historical
Default sort order
By skill group
Drilldowns available
When selected from the Base Only Skill Group template
subcategory (that is, used as a base only skill group report), Yes.
When selected from the Peripheral Skill Group template
subcategory (that is, used as a peripheral skill group report), No.
subcategory (that is, used as a base only skill group report), Yes.
When selected from the Peripheral Skill Group template
subcategory (that is, used as a peripheral skill group report), No.
Schema database
tables
tables
Skill Group
Skill_Group_Half_Hour
Skill_Group_Half_Hour