Cisco Cisco IP Contact Center Release 4.6.1 Guia Do Utilizador
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
Trunk Group for IP-IVR Report Templates
nettrk03: Network Trunk Group Real Time All Fields Report
Data:
Network Trunk Group
The enterprise name of the network trunk group.
Derived from: Network_Trunk_Group.EnterpriseName
Trunk ID
The ID number of the Trunk group.
Derived from: Network_Trunk_Group_Real_Time.NetworkTrunkGroupID
Datetime
The ICM Central Controller date and time that this data was last updated.
Derived from: Network_Trunk_Group_Real_Time.DateTime
Busy All30
The time in HH:MM:SS (hours, minutes, seconds) during the current half-hour interval
that all trunks in the group were busy.
that all trunks in the group were busy.
Derived from: Network_Trunk_Group_Real_Time.AllTrunksBusyHalf
Busy All Today
Total number of seconds since midnight that all trunks in the group were busy.
Derived from: Network_Trunk_Group_Real_Time.AllTrunksBusyToday
Aban30
The number of calls to the network trunk group that were abandoned during the
current half-hour interval.
current half-hour interval.
Derived from: Network_Trunk_Group_Real_Time.CallsAbandonedHalf
Aban Today
The number of calls to the trunk group abandoned in queue since midnight.
Derived from: Network_Trunk_Group_Real_Time.CallsAbandonedToday
Purpose
To show all the available network trunk-group real-time data in the
Network_Trunk_Group_Real_Time database table so that you can
select which data you want for a customized network trunk-group
real-time report.
Network_Trunk_Group_Real_Time database table so that you can
select which data you want for a customized network trunk-group
real-time report.
Applicable
environment
environment
Standard ACD
Template type
Real-time table
Default sort order
By network trunk group
Drilldowns available
No
Schema database
tables
tables
Network_Trunk_Group
Network_Trunk_Group_Real_Time
Network_Trunk_Group_Real_Time