Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Do Utilizador

Troubleshooting Report Data

This section provides troubleshooting information for IPCC Enterprise report data.

Troubleshooting Agent Reporting

Agent data does not appear in reports

Agent data does not appear in WebView agent reports.

None

This might occur if the enable agent reporting option is disabled for the Cisco CallManager
peripheral.

If you are using any deployment other than System IPCC, in the PG Explorer tool of the ICM
Configuration Manager, open the Cisco CallManager peripheral (either the CallManager PG or
IPCC PG depending on your configuration). Check the enable agent reporting option on the
Agent Distribution tab.

If you are using System IPCC, this is enabled by default.

Agent Not Ready reason code text does not appear in reports

Reporting Guide for Cisco IPCC Enterprise & Hosted Editions 7.0(0)