Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Do Utilizador

If the name of a custom template changes, saved reports using that template are 
no longer accessible. 

The name of the template is one of the parameters saved in the report-definition 
record stored for a saved report. 

The saved report record is NOT automatically updated to reflect a name change 
for a custom template. Changing the custom template name therefore invalidates 
the saved report definition, and WebView cannot create the report. 

You need to create a new saved report that uses the new (changed) template name.

You will see a Database Error message if you import SQL code into InfoMaker 
and that SQL code references a database that InfoMaker is not connected to. 

For example if the SQL calls a table in a custom database, the SQL might run with 
no errors in SQL Query Analyzer. However, the same SQL would generate an 
error from InfoMaker.

If you need to access delivered ICM/IPCC database tables, you must add views of 
those tables to your custom database. For example, to view Agent information 
with your custom table(s), you would create a view of the Agent table as follows: 

CREATE VIEW AgentCust AS

SELECT t.*

FROM devry_awdb.dbo.t_Agent t

Doing this allows you to access data in other tables, provided you add a view for 
each table in your custom database.